Solutions:
Close all but one Internet Explorer window.
Clear your Internet browser history.
Clear any "Unknown" or "Damaged" downloaded programs by clicking the Tools menu, Internet Options, click the Settings button, click the View Objects... button, and selecting each of the programs that are damaged or unknown and pressing the delete key. If you're unable to delete an object it may be part of an add-on, step six gives additional information about disabling and deleting add-ons.
Verify that your Security settings under Tools menu, Internet Options are set to medium at the most. Some web pages may not function properly if the security settings are set too high.
Restore defaults for advanced Internet options by opening the Tools menu, Internet Options, click the Advanced tab, and clicking the Restore Defaults button.
Disable and/or uninstall all Internet Explorer Add-ons. To do this Click Tools, Internet Options, clicking the Programs tab, and then click the Manage add-ons button. In the Manage add-ons window highlight each of the add-ons and then select Disable or if this is something you wish to delete click the Delete button. Not all programs will have the option to delete, if this add-on is a toolbar, toolbars and many other add-ons are usually deleted through the Add/Remove programs.
Close Internet Explorer.
Open one Internet Explorer window and try again.
If the issue persists make sure your browser has not been hi-jacked.
Make sure you have all the latest updates from Microsoft's Windows update page.
If you have any popup blockers installed on the computer try disabling the popup blocker and/or uninstalling the popup blocker. Some popup blocker programs can cause additional issues with the browser.
If all the above recommendations do not resolve your issue, this issue has recently started occurring, and you are running Microsoft Windows XP, you can also do a system recover back to an earlier date.
Sunday, January 11, 2009
Saturday, January 10, 2009
Basic game troubleshooting
Additional information:
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with computer games.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with a computer game.
Issue with the performance or stability of a game.
Solutions:
Click on one or more of the below links that matches the issue you are experiencing.
Unable to install the gameError during installGame does not load or has an error when it attempts to loadGame crashes while being playedProblems with videoProblems with soundProblems connecting to an online game serverIn-game help, hints, walkthroughs, and/or adviceOther game issues
Unable to install the game
Verify the diskettes or CD are readable by reading the files from the drive. For example, Microsoft Windows users can explore the drive in Windows explorer. If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive.
If the CD reads fine with no errors, verify your computer meets the minimum requirements of the game. If your computer does not have enough disk drive space or does not meet the requirements, the game may not install.
Make sure the game you are installing is compatible with the version of operating system you have on your computer. For example, many older games developed for MS-DOS or Windows 95 may not work or are incompatible with the later versions of Windows.
If you are using the AutoPlay menu to install the game, try executing the setup.exe or install.exe directly from the floppy diskettes or from the CD instead of the AutoPlay setup menu.
If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering your correct number. If you lost your number or key or it does not work, you will need to contact the developer of the game. Computer Hope will not provide any users with an alternate number or key.
Other programs running in the background can cause issues with the program install. Make sure all programs and TSRs are closed.
Error during install
Verify your computer meets the requirements of the game. For example, if your computer runs out of disk space during the installation, this would cause an error during the installation.
Verify the CD is clean and contains no significant scratches.
Other programs running in the background can cause issues with the program install. Make sure all programs and TSRs are closedGame does not load or has an error when it attempts to load
If the game is a CD game, make sure the correct CD is in the computer when attempting to play the game. In some cases it may be necessary to have the first or last CD in the computer when attempting to play the game.
Verify the game documentation makes no mention of the error you are experiencing. Many times the error and explanation to how to resolve the error are already documented.
Verify no patches or updates are available from the developer of the game. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
If the game utilizes Microsoft DirectX it is possible you may have an issue with DirectX that was caused during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer.
Some games may require other programs such as OpenGL or QuickTime to be installed in order to play them. If you did not install all the programs during the installation, try running the install again.
Make sure all other programs are closed when you attempt to run the game.
Make sure the computer has been rebooted at least once after the game has been installed. In some cases the game may install files that are not initialized until the computer has been rebooted.
If computer is overclocked try reducing the speed back to the computer's correct settings to ensure that the overclocked settings are not causing the issue.
If the above recommendations do not resolve your issues, attempt to install the game again.
Game crashes while being played
Verify no patches or updates are available from the developer of the game. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
Other programs running in the background while playing a game can cause issues. Make sure all programs and TSRs are closed;
Make sure you have the latest updates for your video and sound card.
Verify you have the latest sound drivers for your sound card. If the above recommendations do not resolve your issues, attempt to install the game again.
Problems with video
Verify you have the latest video drivers for your video card.
If the game utilizes Microsoft DirectX it is possible you may have an issue with DirectX that was caused during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer.
Problems with sound
Verify you have the latest sound drivers for your sound card.
Problems connecting to an online game server
Verify no patches or updates are available from the developer of the game. Many times to connect to a game you must be running the same version as the server. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
Some games require additional software to be installed before they can connect to online servers. For example, many games require GameSpy. If your game requires these programs, verify they are installed on your computer.
Wait an hour or so and try connecting to the server again. Many times a server may crash because of a problem and/or go down for an update. Of course, when this occurs it is more than likely you will not be able to connect or view servers.
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with computer games.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with a computer game.
Issue with the performance or stability of a game.
Solutions:
Click on one or more of the below links that matches the issue you are experiencing.
Unable to install the gameError during installGame does not load or has an error when it attempts to loadGame crashes while being playedProblems with videoProblems with soundProblems connecting to an online game serverIn-game help, hints, walkthroughs, and/or adviceOther game issues
Unable to install the game
Verify the diskettes or CD are readable by reading the files from the drive. For example, Microsoft Windows users can explore the drive in Windows explorer. If the CD attempts to AutoPlay, you may need to right-click the drive and click Explore to browse the drive.
If the CD reads fine with no errors, verify your computer meets the minimum requirements of the game. If your computer does not have enough disk drive space or does not meet the requirements, the game may not install.
Make sure the game you are installing is compatible with the version of operating system you have on your computer. For example, many older games developed for MS-DOS or Windows 95 may not work or are incompatible with the later versions of Windows.
If you are using the AutoPlay menu to install the game, try executing the setup.exe or install.exe directly from the floppy diskettes or from the CD instead of the AutoPlay setup menu.
If you are getting stopped at the CD-KEY or Serial Number verification, verify you are entering your correct number. If you lost your number or key or it does not work, you will need to contact the developer of the game. Computer Hope will not provide any users with an alternate number or key.
Other programs running in the background can cause issues with the program install. Make sure all programs and TSRs are closed.
Error during install
Verify your computer meets the requirements of the game. For example, if your computer runs out of disk space during the installation, this would cause an error during the installation.
Verify the CD is clean and contains no significant scratches.
Other programs running in the background can cause issues with the program install. Make sure all programs and TSRs are closedGame does not load or has an error when it attempts to load
If the game is a CD game, make sure the correct CD is in the computer when attempting to play the game. In some cases it may be necessary to have the first or last CD in the computer when attempting to play the game.
Verify the game documentation makes no mention of the error you are experiencing. Many times the error and explanation to how to resolve the error are already documented.
Verify no patches or updates are available from the developer of the game. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
If the game utilizes Microsoft DirectX it is possible you may have an issue with DirectX that was caused during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer.
Some games may require other programs such as OpenGL or QuickTime to be installed in order to play them. If you did not install all the programs during the installation, try running the install again.
Make sure all other programs are closed when you attempt to run the game.
Make sure the computer has been rebooted at least once after the game has been installed. In some cases the game may install files that are not initialized until the computer has been rebooted.
If computer is overclocked try reducing the speed back to the computer's correct settings to ensure that the overclocked settings are not causing the issue.
If the above recommendations do not resolve your issues, attempt to install the game again.
Game crashes while being played
Verify no patches or updates are available from the developer of the game. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
Other programs running in the background while playing a game can cause issues. Make sure all programs and TSRs are closed;
Make sure you have the latest updates for your video and sound card.
Verify you have the latest sound drivers for your sound card. If the above recommendations do not resolve your issues, attempt to install the game again.
Problems with video
Verify you have the latest video drivers for your video card.
If the game utilizes Microsoft DirectX it is possible you may have an issue with DirectX that was caused during the installation of another game or program. Make sure you have the latest version of DirectX installed on the computer.
Problems with sound
Verify you have the latest sound drivers for your sound card.
Problems connecting to an online game server
Verify no patches or updates are available from the developer of the game. Many times to connect to a game you must be running the same version as the server. Many times the game developer will list the available drivers. If you are not sure who the developer of a game is, use a popular search engine and search for drivers for your game. In most cases a game will start out as version 1.0.
Some games require additional software to be installed before they can connect to online servers. For example, many games require GameSpy. If your game requires these programs, verify they are installed on your computer.
Wait an hour or so and try connecting to the server again. Many times a server may crash because of a problem and/or go down for an update. Of course, when this occurs it is more than likely you will not be able to connect or view servers.
Basic Microsoft DOS troubleshooting
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft DOS.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help in locating the cause of an issue.
Solutions:
Error messages encountered during boot
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
2. Errors that are encountered during boot are commonly due to a misconfiguration with your autoexec.bat or config.sys. We recommend that you edit your autoexec.bat and/or config.sys and look for any abnormalities.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize. It is recommended you see the basic troubleshooting section for your hardware device or software program.
Computer running slowly
1. Make sure your autoexec.bat and config.sys are optimized. Changing the way programs load into memory, removing lines that are not necessary, and changing the order of lines in your config.sys can all help with improving the speed of your computer.
2. Make sure your computer has at least 50MB of free hard disk drive space. If your computer has less than 50MB free, it may cause the computer to operate more slowly.
3. Run Microsoft Scandisk and Defrag on the computer.
4. From the MS-DOS prompt C:\> type chkdsk /f, if this gives you a bad command or file name, type cd\dos and press enter to get into the DOS prompt and try it again.
5. Delete all the temporary files and any scandisk error files. From the MS- DOS prompt C:\> type del *.tmp to delete all temporary files, also type del *.chk. Once the files have been deleted, type cd\dos to get into the DOS directory and delete the *.tmp and *.chk files like was done earlier.
6. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
.
Unknown or undocumented problem with computer running Microsoft DOS.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help in locating the cause of an issue.
Solutions:
Error messages encountered during boot
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
2. Errors that are encountered during boot are commonly due to a misconfiguration with your autoexec.bat or config.sys. We recommend that you edit your autoexec.bat and/or config.sys and look for any abnormalities.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize. It is recommended you see the basic troubleshooting section for your hardware device or software program.
Computer running slowly
1. Make sure your autoexec.bat and config.sys are optimized. Changing the way programs load into memory, removing lines that are not necessary, and changing the order of lines in your config.sys can all help with improving the speed of your computer.
2. Make sure your computer has at least 50MB of free hard disk drive space. If your computer has less than 50MB free, it may cause the computer to operate more slowly.
3. Run Microsoft Scandisk and Defrag on the computer.
4. From the MS-DOS prompt C:\> type chkdsk /f, if this gives you a bad command or file name, type cd\dos and press enter to get into the DOS prompt and try it again.
5. Delete all the temporary files and any scandisk error files. From the MS- DOS prompt C:\> type del *.tmp to delete all temporary files, also type del *.chk. Once the files have been deleted, type cd\dos to get into the DOS directory and delete the *.tmp and *.chk files like was done earlier.
6. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
.
Basic Microsoft Windows NT 4.0 troubleshooting
Additional information:
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows NT 4.0.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
1. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft.
2. If you are unable to get into Windows, check the Event Viewer to verify if any errors occurred while windows is loading. To check the event viewer, click Start, Programs, Admin Tools, and click Event Viewer.
3. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB of free hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows NT 4.0.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
1. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft.
2. If you are unable to get into Windows, check the Event Viewer to verify if any errors occurred while windows is loading. To check the event viewer, click Start, Programs, Admin Tools, and click Event Viewer.
3. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB of free hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Ensure that your computer is up to date with all the latest service packs and patches available from Microsoft.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
Basic Microsoft Windows ME troubleshooting
Additional information:
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows ME that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows ME.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows ME is loading and/or or prevent Windows ME from loading are likely being caused by a configuration error in the registry.
1. If you are unable to get into Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows ME Safe Mode.
2. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg. Additional information about how to backup and restore the registry using the scanreg utility.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur
3. Make sure Windows ME is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 500MB of free hard disk drive space. If your computer has less than 500MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows ME is up to date by checking Microsoft Windows update page
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows ME that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows ME.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows ME is loading and/or or prevent Windows ME from loading are likely being caused by a configuration error in the registry.
1. If you are unable to get into Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows ME Safe Mode.
2. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg. Additional information about how to backup and restore the registry using the scanreg utility.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur
3. Make sure Windows ME is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 500MB of free hard disk drive space. If your computer has less than 500MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows ME is up to date by checking Microsoft Windows update page
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program, you may wish to consider installing a program to make sure no viruses are causing your problems.
Basic Microsoft Windows 95 troubleshooting
Additional information:
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows 95 that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows 95.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
Before following the below steps please make sure that the error you are encountering is not already documented on Computer
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
2. Like previous versions of Microsoft operating systems, Windows 95 still utilizes the autoexec.bat and config.sys for backwards compatibility. Errors that occur before Windows loads are often caused by a misconfiguration in the autoexec.bat and/or config.sys.
Error messages while Windows is loading
Errors that occur while Windows 95 is loading and/or prevent Windows from loading may be caused by issues in the win.ini and/or the system.ini. These issues can often be resolved by restoring a backup of the win.ini and the system.ini. Below are steps that can be taken to restore a backup of these files.
1. Exit to a MS-DOS prompt
2. At the MS-DOS prompt, type: cd\windows and press enter.
3. from the C:\Windows> prompt, type dir system.* and dir win.* This will enable to you see if any backups of the system.ini or win.ini are available, and if so, what they are named. You should be looking for a system and win file that end with either ---, bac, or bak. If this file is present then continue with the remainder of the steps. Unfortunately, if this file is not found, you will be unable to proceed with this recommendation.
4. If you were able to locate a backup file, type ren system.ini system.ch and ren win.ini win.ch to rename the current system.ini and win.ini files.
5. Finally, type copy system.??? system.ini and copy win.??? win.ini where ??? is the name of the backup extension you were able to locate.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program, please refer to our basic software troubleshooting.
3. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB free of hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Click Start, Search, and click For Files or Folders. In the search window, search for a file named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
4. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
5. Windows 95 still utilizes the autoexec.bat and config.sys therefore make sure your autoexec.bat and config.sys are optimized. Changing the way programs load into memory, removing lines that are not necessary, and changing the order of lines in your config.sys can all help with improving the speed of your computer.
6. If you have not already restored a backup copy of your system.ini and win.ini it is recommend you restore an older version of these files. See the above "Error messages while Windows is loading" section for steps on how to do this.
7. Ensure that no errors or conflicts exist in the Device Manager.
8. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
9. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows 95 that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
Unknown or undocumented problem with computer running Microsoft Windows 95.
Performance issues with the computer, for example, the computer running slowly.
Users who wish to run maintenance on the computer or potentially speed up the computer.
Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
Before following the below steps please make sure that the error you are encountering is not already documented on Computer
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
2. Like previous versions of Microsoft operating systems, Windows 95 still utilizes the autoexec.bat and config.sys for backwards compatibility. Errors that occur before Windows loads are often caused by a misconfiguration in the autoexec.bat and/or config.sys.
Error messages while Windows is loading
Errors that occur while Windows 95 is loading and/or prevent Windows from loading may be caused by issues in the win.ini and/or the system.ini. These issues can often be resolved by restoring a backup of the win.ini and the system.ini. Below are steps that can be taken to restore a backup of these files.
1. Exit to a MS-DOS prompt
2. At the MS-DOS prompt, type: cd\windows and press enter.
3. from the C:\Windows> prompt, type dir system.* and dir win.* This will enable to you see if any backups of the system.ini or win.ini are available, and if so, what they are named. You should be looking for a system and win file that end with either ---, bac, or bak. If this file is present then continue with the remainder of the steps. Unfortunately, if this file is not found, you will be unable to proceed with this recommendation.
4. If you were able to locate a backup file, type ren system.ini system.ch and ren win.ini win.ch to rename the current system.ini and win.ini files.
5. Finally, type copy system.??? system.ini and copy win.??? win.ini where ??? is the name of the backup extension you were able to locate.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program, please refer to our basic software troubleshooting.
3. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB free of hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Click Start, Search, and click For Files or Folders. In the search window, search for a file named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
4. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
5. Windows 95 still utilizes the autoexec.bat and config.sys therefore make sure your autoexec.bat and config.sys are optimized. Changing the way programs load into memory, removing lines that are not necessary, and changing the order of lines in your config.sys can all help with improving the speed of your computer.
6. If you have not already restored a backup copy of your system.ini and win.ini it is recommend you restore an older version of these files. See the above "Error messages while Windows is loading" section for steps on how to do this.
7. Ensure that no errors or conflicts exist in the Device Manager.
8. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
9. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Basic Microsoft Windows 2000 troubleshooting
Additional information:
Below are some reasons why a user may follow the steps in this document.
1. Unknown or undocumented problem with computer running Microsoft Windows 2000.
2. Performance issues with the computer, for example, the computer running slowly.
3. Users who wish to run maintenance on the computer or potentially speed up the computer.
4. Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows 2000 is loading and/or or prevent Windows 2000 from loading are likely being caused by a configuration error in the registry.
1. If you have recently changed or installed something that could have caused Normal Windows to stop loading, try loading the last known good configuration.
2. If you are unable to get into Normal Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows 2000 Safe Mode.
3. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times, utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur.
3. Make sure Windows 2000 is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems..
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 500MB of free hard disk drive space. If your computer has less than 500MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows 2000 is up to date by checking Microsoft Windows update page.
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Below are some reasons why a user may follow the steps in this document.
1. Unknown or undocumented problem with computer running Microsoft Windows 2000.
2. Performance issues with the computer, for example, the computer running slowly.
3. Users who wish to run maintenance on the computer or potentially speed up the computer.
4. Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
1. Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows 2000 is loading and/or or prevent Windows 2000 from loading are likely being caused by a configuration error in the registry.
1. If you have recently changed or installed something that could have caused Normal Windows to stop loading, try loading the last known good configuration.
2. If you are unable to get into Normal Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows 2000 Safe Mode.
3. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager. If errors are found, read through our Device Manager page for steps on resolving issues.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times, utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur.
3. Make sure Windows 2000 is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems..
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 500MB of free hard disk drive space. If your computer has less than 500MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows 2000 is up to date by checking Microsoft Windows update page.
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Basic Microsoft Windows 98 troubleshooting
Additional information:
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows 98 that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
1. Unknown or undocumented problem with computer running Microsoft Windows 98.
2. Performance issues with the computer, for example, the computer running slowly.
3. Users who wish to run maintenance on the computer or potentially speed up the computer.
4. Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
Before following the below steps please make sure that the error you are encountering is not already documented on Computer
Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows 98 is loading and/or or prevent Windows 98 from loading are likely being caused by a configuration error in the registry.
1. If you are unable to get into Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows 98 Safe Mode.
2. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg. Additional information about how to backup and restore the registry using the scanreg utility.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program.
3. Make sure Windows 98 is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB free of hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows 98 is up to date by checking Microsoft Windows update page.
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
This document has been created as a location of general steps that can be taken to help you with problems you may be experiencing with Microsoft Windows 98 that are either general problems and/or problems not documented elsewhere in the Computer Hope database.
Below are some reasons why a user may follow the steps in this document.
1. Unknown or undocumented problem with computer running Microsoft Windows 98.
2. Performance issues with the computer, for example, the computer running slowly.
3. Users who wish to run maintenance on the computer or potentially speed up the computer.
4. Users looking for steps to help resolve an issue or that may help locate the cause of an issue.
Solutions:
Error messages encountered during boot before Windows loads
Before following the below steps please make sure that the error you are encountering is not already documented on Computer
Ensure that your computer BIOS settings are correctly configured to the hardware that is installed in your computer. Improper settings in the BIOS may cause various types of errors when first booting an IBM compatible computer. These errors often occur as the computer is first booting and may stop the load process of the computer.
Error messages while Windows is loading
Errors that occur while Windows 98 is loading and/or or prevent Windows 98 from loading are likely being caused by a configuration error in the registry.
1. If you are unable to get into Windows and believe that removing or uninstalling a program or changing a setting may help enable you to get into Windows, boot the computer into Windows 98 Safe Mode.
2. If you were unable to resolve your issue through Safe Mode, attempt to restore the registry using scanreg. Additional information about how to backup and restore the registry using the scanreg utility.
Other error messages that occur while Windows is loading or after Windows is loaded
Errors that have occurred while Windows is loading and/or after Windows has completed loading are often caused by a program that is automatically loading each time Windows is loading, problem or misconfiguration of a hardware device, or computer virus.
1. If errors occur but Microsoft Windows still loads, verify no issues or conflicts exist in Device Manager.
2. Ensure that if programs are loading automatically that these errors are not associated with these programs. Many times utilities such as virus programs may attempt to load when Windows first starts and cause errors to occur. If you believe that your startup errors are associated with another program.
3. Make sure Windows 98 is up to date by checking Microsoft Windows update page.
4. If your computer has a virus protection program installed, make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
Other error messages
If you are experiencing other error messages it is likely these errors are being caused by the software program you are running and/or a hardware device you are attempting to utilize.
Computer running slowly
1. Make sure your computer has at least 100MB free of hard disk drive space. If your computer has less than 100MB free, it may cause the computer to operate more slowly.
2. Run Microsoft Scandisk and Defrag on the computer.
3. Close any programs that are running in the background and/or disable background programs from automatically loading each time your computer boots.
4. Click Start, Search, and click For Files or Folders. In the search window, search for files named *.tmp and make sure you are searching or looking in the local C: drive. Once search has completed, delete any files found.
5. Ensure that no errors or conflicts exist in the Device Manager.
6. Make sure Windows 98 is up to date by checking Microsoft Windows update page.
7. Ensure your computer has the latest drivers for the hardware devices installed in your computer.
8. If your computer has a virus protection program installed make sure it is up to date and that no viruses are being detected. If your computer does not have a virus protection program you may wish to consider installing a program to make sure no viruses are causing your problems.
How do I fix illegal operations?
Cause:
Illegal Operations can be caused by several different factors. Below is a listing of the more commonly known reasons for getting an Illegal Operations.
TSR's or Third-party programs causing memory conflicts or other types of conflicts with the program or programs attempting to be run.
Data not being read properly from source. Running a program or game with a dirty CD can cause the CD to be read improperly causing Illegal Operations. Floppy diskettes which may contain errors can cause illegal operations.
Installing a program or game on a hard disk drive that has errors or is highly fragmented.
Corrupt files.
Memory managers.
Bad, incorrect or not the latest video drivers.
Computer Virus.
Added hardware
Error in program coding
Corruption or problem within Windows.
Bad Memory, invalid bits or physically bad memory.
Solution:
TSR's or Third-party programs
TSR's or Third-party programs running in the background are one of the more commonly found reasons for Illegal Operations. If you are receiving an Illegal Operation when attempting to run a game or program it is recommend that you temporarily remove or disable programs running and TSR's running in the background, ensuring that these programs are not causing your issues.
Additional Information on how to remove a TSR can be found on
If, after removing these programs, you run the program or game and no longer receive the Illegal Operations, it is recommend that you reboot the computer and disable or End Task each program or TSR one at a time to attempt to determine which program is causing the Illegal Operation.
Data not being read properly from source
When running a program or game from a CD you receive an Illegal Operation, verify that the CD is clean.
If you are running a game from a floppy diskette or other floppy media such as a zip diskette or LS120, verify that the diskette does not have physical errors with it by running a scandisk or a disk drive utility included with the drive.
Installing a program or game on a hard disk drive that has errors or is highly fragmented
When installing a program or game onto a hard disk drive it is recommended if you receive errors after installing that program or game that you attempt to uninstall that program or game, run a scandisk, then a defrag, and finally attempt to install the program or game again.
If errors exist on the hard disk drive, they will cause the program or game to run improperly and can cause Illegal Operations.
Corrupt files
Corrupt, bad or missing files can cause Illegal Operations. It is recommended that you attempt to uninstall and or reinstall the program causing the Illegal Operation to verify that any corrupt, bad or missing files are replaced or repaired during the reinstallation.
Memory managers
If you are running a memory manager that is used to obtain more memory or handle the computer memory in replace of Windows, it is recommended you temporarily disable or uninstall this program to verify it is not the memory manager causing the Illegal Operations.
Bad, incorrect or not the latest video drivers
Bad, incorrect or not the latest video drivers may cause Illegal Operations when performing such tasks as moving the mouse or dragging data from one source to another as high demands are placed onto the video card. Attempt to decrease the video settings to 640 x 480, 256 colors to verify if the program or game being run is having errors because of the current video settings.
If, after attempting to adjust the video settings, you still encounter the same issue, verify the computer is utilizing the latest video card drivers.
Computer Virus
Because computer viruses are loaded into memory and can change the data of program files when infecting a computer, ensure that a virus protection utility is installed on the computer and that you have the latest Virus Definition.
Added hardware
If added hardware has been recently installed onto the computer it is likely that either the hardware is conflicting with other hardware devices on the computer or that the drivers used to install that hardware is causing issues with other hardware or software installed on the computer.
If added hardware has recently been added to the computer, it is recommended that you temporarily remove that added hardware and the software associated with it to ensure it is not causing your issues.
Error in program coding
If you are receiving Illegal Operations only when running a particular program, verify that the program is compatible with the Version of Windows you are running and ensure no available patches or software are available that may fix errors made during the development stages.
Corruption or problem within Windows
Because Windows controls the memory operations as well as the file structure and association, it is possible for Windows or files associated with Windows to become corrupted, causing Illegal Operations or other errors. It is recommended you reinstall Windows if you are experiencing Illegal Operations in Windows or more than one program trying to be run on the computer.
Bad Memory, invalid bits or physically bad memory
It is possible that bad memory can cause Illegal Operations. If you have recently added memory to the computer, it is recommended that it first be removed to verify that you are not experiencing conflicts with the recently installed memory.
Illegal Operations can be caused by several different factors. Below is a listing of the more commonly known reasons for getting an Illegal Operations.
TSR's or Third-party programs causing memory conflicts or other types of conflicts with the program or programs attempting to be run.
Data not being read properly from source. Running a program or game with a dirty CD can cause the CD to be read improperly causing Illegal Operations. Floppy diskettes which may contain errors can cause illegal operations.
Installing a program or game on a hard disk drive that has errors or is highly fragmented.
Corrupt files.
Memory managers.
Bad, incorrect or not the latest video drivers.
Computer Virus.
Added hardware
Error in program coding
Corruption or problem within Windows.
Bad Memory, invalid bits or physically bad memory.
Solution:
TSR's or Third-party programs
TSR's or Third-party programs running in the background are one of the more commonly found reasons for Illegal Operations. If you are receiving an Illegal Operation when attempting to run a game or program it is recommend that you temporarily remove or disable programs running and TSR's running in the background, ensuring that these programs are not causing your issues.
Additional Information on how to remove a TSR can be found on
If, after removing these programs, you run the program or game and no longer receive the Illegal Operations, it is recommend that you reboot the computer and disable or End Task each program or TSR one at a time to attempt to determine which program is causing the Illegal Operation.
Data not being read properly from source
When running a program or game from a CD you receive an Illegal Operation, verify that the CD is clean.
If you are running a game from a floppy diskette or other floppy media such as a zip diskette or LS120, verify that the diskette does not have physical errors with it by running a scandisk or a disk drive utility included with the drive.
Installing a program or game on a hard disk drive that has errors or is highly fragmented
When installing a program or game onto a hard disk drive it is recommended if you receive errors after installing that program or game that you attempt to uninstall that program or game, run a scandisk, then a defrag, and finally attempt to install the program or game again.
If errors exist on the hard disk drive, they will cause the program or game to run improperly and can cause Illegal Operations.
Corrupt files
Corrupt, bad or missing files can cause Illegal Operations. It is recommended that you attempt to uninstall and or reinstall the program causing the Illegal Operation to verify that any corrupt, bad or missing files are replaced or repaired during the reinstallation.
Memory managers
If you are running a memory manager that is used to obtain more memory or handle the computer memory in replace of Windows, it is recommended you temporarily disable or uninstall this program to verify it is not the memory manager causing the Illegal Operations.
Bad, incorrect or not the latest video drivers
Bad, incorrect or not the latest video drivers may cause Illegal Operations when performing such tasks as moving the mouse or dragging data from one source to another as high demands are placed onto the video card. Attempt to decrease the video settings to 640 x 480, 256 colors to verify if the program or game being run is having errors because of the current video settings.
If, after attempting to adjust the video settings, you still encounter the same issue, verify the computer is utilizing the latest video card drivers.
Computer Virus
Because computer viruses are loaded into memory and can change the data of program files when infecting a computer, ensure that a virus protection utility is installed on the computer and that you have the latest Virus Definition.
Added hardware
If added hardware has been recently installed onto the computer it is likely that either the hardware is conflicting with other hardware devices on the computer or that the drivers used to install that hardware is causing issues with other hardware or software installed on the computer.
If added hardware has recently been added to the computer, it is recommended that you temporarily remove that added hardware and the software associated with it to ensure it is not causing your issues.
Error in program coding
If you are receiving Illegal Operations only when running a particular program, verify that the program is compatible with the Version of Windows you are running and ensure no available patches or software are available that may fix errors made during the development stages.
Corruption or problem within Windows
Because Windows controls the memory operations as well as the file structure and association, it is possible for Windows or files associated with Windows to become corrupted, causing Illegal Operations or other errors. It is recommended you reinstall Windows if you are experiencing Illegal Operations in Windows or more than one program trying to be run on the computer.
Bad Memory, invalid bits or physically bad memory
It is possible that bad memory can cause Illegal Operations. If you have recently added memory to the computer, it is recommended that it first be removed to verify that you are not experiencing conflicts with the recently installed memory.
How to fix a fatal exception error
Additional information:
Windows and software now commonly use exceptions which allow Windows or other software to communicate in layers and communicate errors or exceptions. If a program is given an exception that is invalid or unknown, the program or operating system will generate a fatal exception. Fatal exceptions are also commonly referred to as a Fatal OE, as the OE error is one of the more commonly experienced fatal exception error messages.
Fatal exception error messages are generated when one of the below situations occur.
Access to an illegal software instruction has occurred.
Invalid data or code has been accessed.
The privilege level of an operation is invalid.
When a fatal exception is encountered the error will be in the below format.
A fatal exception <YZ> has occurred at xxxx:xxxxxxxx
In the above example of the fatal exception the YZ represents the actual processor exception, this can range from 00 to 0F. Each of theses processor exceptions are explained under Extended information.
After the processor exception is the enhanced instruction pointer to the code segment and the 32-bit address. This is exactly where the error exception has occurred.
Cause:
Fatal exception errors are generally caused by incompatibility issues, errors in the code, heat related issues, and/or other hardware / software issues. Because of the wide range of possibilities, we have created this document to help determine or resolve your issue.
Solution:
Remove all TSRs
Disable or unload any TSRs or programs currently running before running the program or attempting to recreate the error.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
Run Scandisk / Defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid
Disable External Cache in CMOS
If the option is available, attempt to enter your computer's CMOS setup and disable the external cache. If this resolves your issue it is likely that you are encountering a heat related issue.
Heat related issue
Verify that all fans in and on your computer are properly working. Possibly attempt to add an additional case fan, if there is available space.
Overclocked computer
If you have overclocked any component within the computer, set the computer to its factory settings to verify that the overclocked component is not causing the issue.
Update software or check for software patches
If you are experiencing invalid page faults in only one program, verify that the software program is compatible with the operating system you are running the program within. Also verify with the manufacturer or vendor of the software program that there are no available patches or updates for the program that may help or resolve your issue.
Verify your computer has more than 200 MB available
If your computer is running low on hard disk space, your Windows swap file will be unable to increase in size when needed, causing programs to be swapped between memory and the hard disk drive more frequently. When this occurs it is more likely that a GPF can occur.
Recently installed software / hardware
If you have recently installed new software or hardware attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue.
CPU Core Voltage
If available, verify within your CMOS or by jumper that your CPU core voltage is set to factory specification. This may require that you consult your documentation or motherboard manufacturer.
Bad Memory, invalid bits or physically bad memory
It is possible that bad memory can cause a Fatal Exception. If you have recently added memory to the computer, it is recommended that it first be removed to verify that you are not experiencing conflicts with the recently installed memory.
Extended Information:
Below is a listing of the more commonly experienced processor exceptions ranging from 00 to 0F. If you have not already, please review
00 = Divide FaultOccurs if division by zero is attempted or if the result of the operation does not fit in the destination operand.
02=NMI interruptInterrupt 2 is reserved for the hardware Non-Maskable-Interrupt condition. No exceptions trap through interrupt 2.
04=Overflow trapOccurs after an INTRO instruction has executed and the OF bit is set to 1.
05=Bounds Check faultThe array Index is out of range
06=Invalid Opcode faultThis error can be caused by one of the below conditions.
1. Processor attempting to decode a bit pattern that does not correspond to any legal computer instruction.
2. Processor attempts to execute an instruction that contains invalid operands.
3. Processor attempts to execute a protected-mode instruction while running in virtual 8086 mode.
4. Processor attempts to execute a LOCK prefix with an instruction that cannot be locked.
07=Copressor not available fault.This error can occur if no math coprocessor is present. This error can also occur when the math coprocessor is used and a task switch is executed.
08=Double Fault.This error occurs when processing an exception triggers a second exception.
09(OD)=Copressor Segment Overrun.Floating point operand is outside the segment.
10(0Ah/0A)=Invalid Task State Segment FaultCan be caused by a number of possibilities as Task State Segment contains a number of descriptors.
11(0Bh)=Not Present FaultThe Not Present interrupt allows the operating system to implement virtual memory through the segmentation mechanism. 0B fault occurs when this segment is not available.
12(0Ch)=Stack FaultOccurs when instruction refers to memory beyond the limit of the stack segment.
13(Odh)=General Protection FaultCaused by any condition that is not covered by any of the other processor exceptions. The exception indicates that this program has been corrupted in memory generally resulting in the immediate termination of the program.
14(Oeh)=Page FaultOccurs when a paging protection rule is violated (when the retrieve fails, data retrieved is invalid or the code that issued the fault broke the protection rule for the processor).
16(10h)=Coprocessor error faultOccurs when an unmasked floating-point exception has signaled a previous instruction.
17(11h)=Alignment Check FaultOnly used on 80486 computers. Caused when code executing at ring privilege 3 attempts to access a word operand that is not divisible by four, or a long real or temp real whose address is not divisible by eight.
How to fix a general protection fault
Cause:
There are several possibilities and reasons a computer receives a General Protection Fault error, below is a listing of some of the more common reasons.
The program being used is calling a section of memory that is already being used by another program or TSR.
The program has not been programmed properly or is still in testing and is calling an invalid portion of memory.
Solution:
The following are recommendations into finding the cause of a GPF and or resolving a GPF. It is important to know that GPFs are always likely to occur on the computer and if you are experiencing a GPF rarely such as once every few weeks to not worry about attempting to locate the root cause of that GPF. However, if you are experiencing GPF error messages often it is recommended you follow the following recommendations to help resolve your issues.
Remove all TSRs
Disable or unload any TSRs or programs currently running before running the program causing the GPF.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
Run Scandisk / Defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid.
Verify your computer has more than 200 MB available
If your computer is running low on hard disk space, your Windows swap file will be unable to increase in size when needed, causing programs to be swapped between memory and the hard disk drive more frequently. When this occurs it is more likely that a GPF can occur.
Recently installed software / hardware
If you have recently installed new software or hardware attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue.
Disable external cache
If your CPU utilizes external cache attempt to disable it temporarily to verify if it is causing your GPF error messages. If available, you will be able to disable your external cache through CMOS.
If this resolves your issue it is recommended that you contact your manufacturer or motherboard / CPU manufacturer for additional recommendations and/or BIOS updates that may resolve your issue.
Disable Power Management / Screen savers
If you are receiving GPFs when away from the computer or during durations when your computer is inactive, attempt to disable power management and screen savers to ensure that they are not causing your issue.
Operating System issue
It is possible for Windows or an overwritten Windows related file to cause a General Protection fault. Most commonly the General Protection Fault with Explorer and KRNL386.EXE. Attempt to reinstall your operating system to resolve the issue.
Bad memory or other bad hardware
If you have followed all of the above recommendations and continue to experience GPFs it's possible hardware inside your computer may also be bad. Often bad memory is the primary cause for random GPFs.
There are several possibilities and reasons a computer receives a General Protection Fault error, below is a listing of some of the more common reasons.
The program being used is calling a section of memory that is already being used by another program or TSR.
The program has not been programmed properly or is still in testing and is calling an invalid portion of memory.
Solution:
The following are recommendations into finding the cause of a GPF and or resolving a GPF. It is important to know that GPFs are always likely to occur on the computer and if you are experiencing a GPF rarely such as once every few weeks to not worry about attempting to locate the root cause of that GPF. However, if you are experiencing GPF error messages often it is recommended you follow the following recommendations to help resolve your issues.
Remove all TSRs
Disable or unload any TSRs or programs currently running before running the program causing the GPF.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
Run Scandisk / Defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid.
Verify your computer has more than 200 MB available
If your computer is running low on hard disk space, your Windows swap file will be unable to increase in size when needed, causing programs to be swapped between memory and the hard disk drive more frequently. When this occurs it is more likely that a GPF can occur.
Recently installed software / hardware
If you have recently installed new software or hardware attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue.
Disable external cache
If your CPU utilizes external cache attempt to disable it temporarily to verify if it is causing your GPF error messages. If available, you will be able to disable your external cache through CMOS.
If this resolves your issue it is recommended that you contact your manufacturer or motherboard / CPU manufacturer for additional recommendations and/or BIOS updates that may resolve your issue.
Disable Power Management / Screen savers
If you are receiving GPFs when away from the computer or during durations when your computer is inactive, attempt to disable power management and screen savers to ensure that they are not causing your issue.
Operating System issue
It is possible for Windows or an overwritten Windows related file to cause a General Protection fault. Most commonly the General Protection Fault with Explorer and KRNL386.EXE. Attempt to reinstall your operating system to resolve the issue.
Bad memory or other bad hardware
If you have followed all of the above recommendations and continue to experience GPFs it's possible hardware inside your computer may also be bad. Often bad memory is the primary cause for random GPFs.
How to fix an invalid page fault
Additional information:
An invalid page fault is caused when the operating system or a software program attempts to store or call a segment or block of the computer's memory that does not exist. Because of the invalid call, the program will generate an invalid page fault error message and terminate the program or process to prevent additional issues.
Cause:
There are several reasons a computer may generate an Invalid Page fault error. Below are few of those possibilities.
1. Incompatibility or issue with the software programs.
2. Issues with the computer memory.
Solution:
Remove all TSRs
Disable or unload any TSRs or programs currently running before running the program causing the GPF.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
Run Scandisk / Defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid.
Update software or check for software patches
If you are experiencing invalid page faults in only one program, verify that the software program is compatible with the operating system you are running the program within. Also verify with the manufacturer or vendor of the software program that there are no available patches or updates for the program that may help or resolve your issue.
Recently installed software / hardware
If you have recently installed new software or hardware, attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue.
Bad Memory, invalid bits or physically bad memory
It is possible that bad memory can cause Illegal Operations. If you have recently added memory to the computer it is recommended that it first be removed to verify that you are not experiencing conflictions with the recently installed memory.
An invalid page fault is caused when the operating system or a software program attempts to store or call a segment or block of the computer's memory that does not exist. Because of the invalid call, the program will generate an invalid page fault error message and terminate the program or process to prevent additional issues.
Cause:
There are several reasons a computer may generate an Invalid Page fault error. Below are few of those possibilities.
1. Incompatibility or issue with the software programs.
2. Issues with the computer memory.
Solution:
Remove all TSRs
Disable or unload any TSRs or programs currently running before running the program causing the GPF.
Delete all program temporary files
Delete all temporary files that may still be residing on the hard disk drive from currently or previously running programs.
Run Scandisk / Defrag
Attempt to run scandisk / defrag on the hard disk drive as it could be possible your hard disk drive may have an issue causing the swap file or data files to become corrupt or invalid.
Update software or check for software patches
If you are experiencing invalid page faults in only one program, verify that the software program is compatible with the operating system you are running the program within. Also verify with the manufacturer or vendor of the software program that there are no available patches or updates for the program that may help or resolve your issue.
Recently installed software / hardware
If you have recently installed new software or hardware, attempt to uninstall or reinstall that software / hardware to verify it is not causing your issue.
Bad Memory, invalid bits or physically bad memory
It is possible that bad memory can cause Illegal Operations. If you have recently added memory to the computer it is recommended that it first be removed to verify that you are not experiencing conflictions with the recently installed memory.
I have problems in Windows after installing new software
Cause:
After installing any type of utility, driver or other software program on a computer you can encounter an almost endless list of issues that can be caused by any of the below reasons.
Confliction with other software installed on the computer.
Issue with program.
Improper installation or problems with installation.
Solution:
Reinstall or uninstall the program
If you're encountering problems with your computer or other programs after installing new software on your computer attempt to uninstall the program and see if the issues persist.
After the program has been uninstalled try installing the program again.
Note: If after installing a program you're unable to boot into Windows, try booting into Safe Mode.
After installing any type of utility, driver or other software program on a computer you can encounter an almost endless list of issues that can be caused by any of the below reasons.
Confliction with other software installed on the computer.
Issue with program.
Improper installation or problems with installation.
Solution:
Reinstall or uninstall the program
If you're encountering problems with your computer or other programs after installing new software on your computer attempt to uninstall the program and see if the issues persist.
After the program has been uninstalled try installing the program again.
Note: If after installing a program you're unable to boot into Windows, try booting into Safe Mode.
Regaining computer hard disk drive space
Answers:
Microsoft Windows 98, ME, 2000, XP and Vista users
Run the Disk Cleanup option
Open My Computer.
Right-click on the hard disk drive that you wish to regain hard disk drive space. For example,
right-click on the C: drive.
Click Properties.
Within the General tab, click the "Disk Cleanup" button located next to the pie chart.
Windows will scan the computer for all files available to clean up.
Once in the Disk Cleanup window check each of the boxes (except "compress old files") that are taking disk space and click Ok and then Yes if you wish to proceed.
Compress?
When performing a Disk Cleanup you'll have an option to compress your hard drive. We strongly recommend users do not compress their hard disk drive and/or compress their old files.
Additional suggestion for Windows 2000 and Windows XP users:
Window 2000 and Windows XP keeps all the necessary files needed to uninstall any of the updates ever installed on your computer. Often this is several dozen updates that can take up several hundred and sometimes over 1 gig of space on your hard disk drive.
Disable System Restore
Windows XP users can also decrease the default space utilized by Windows System Restore and often gain several additional gigabytes of hard disk drive space. See the below steps in customizing this feature.
Click Start, Programs, Accessories, System Tools, and open "System Restore".
Within the System Restore window, click "System Restore Settings".
Within the "System Restore" tab you can either check the "Turn off System Restore on all drives" to completely disable this feature, or click the Settings button and decrease the space usage, which we would recommend.
Disable hibernation
If you turn your computer off instead of using hibernation mode you can disable this feature to free up a lot of disk space.
Microsoft Windows 95 users
Users can regain computer hard disk space by performing any or all of the below steps.
Clean up temporary files
Click Start and then Search or Find
In the "File Type" text field type: *.tmp and verify the computer is looking at the C: drive or the drive that contains your operating system.
Search for files and delete each of the temporary files that are found.
Delete chk files
Perform the same steps as number one except search for *.chk and delete any of the files that are found.
MS-DOS and Windows 3.x users
Users can regain computer hard disk drive space by performing any or all of the below steps.
From the MS-DOS prompt, type "del *.tmp /s" and "del *.chk /s". This command will delete any temporary files or scandisk error files on the hard disk drive.
Delete any software programs or games you are no longer using from MS-DOS or from Windows.
Microsoft Windows 98, ME, 2000, XP and Vista users
Run the Disk Cleanup option
Open My Computer.
Right-click on the hard disk drive that you wish to regain hard disk drive space. For example,
right-click on the C: drive.
Click Properties.
Within the General tab, click the "Disk Cleanup" button located next to the pie chart.
Windows will scan the computer for all files available to clean up.
Once in the Disk Cleanup window check each of the boxes (except "compress old files") that are taking disk space and click Ok and then Yes if you wish to proceed.
Compress?
When performing a Disk Cleanup you'll have an option to compress your hard drive. We strongly recommend users do not compress their hard disk drive and/or compress their old files.
Additional suggestion for Windows 2000 and Windows XP users:
Window 2000 and Windows XP keeps all the necessary files needed to uninstall any of the updates ever installed on your computer. Often this is several dozen updates that can take up several hundred and sometimes over 1 gig of space on your hard disk drive.
Disable System Restore
Windows XP users can also decrease the default space utilized by Windows System Restore and often gain several additional gigabytes of hard disk drive space. See the below steps in customizing this feature.
Click Start, Programs, Accessories, System Tools, and open "System Restore".
Within the System Restore window, click "System Restore Settings".
Within the "System Restore" tab you can either check the "Turn off System Restore on all drives" to completely disable this feature, or click the Settings button and decrease the space usage, which we would recommend.
Disable hibernation
If you turn your computer off instead of using hibernation mode you can disable this feature to free up a lot of disk space.
Microsoft Windows 95 users
Users can regain computer hard disk space by performing any or all of the below steps.
Clean up temporary files
Click Start and then Search or Find
In the "File Type" text field type: *.tmp and verify the computer is looking at the C: drive or the drive that contains your operating system.
Search for files and delete each of the temporary files that are found.
Delete chk files
Perform the same steps as number one except search for *.chk and delete any of the files that are found.
MS-DOS and Windows 3.x users
Users can regain computer hard disk drive space by performing any or all of the below steps.
From the MS-DOS prompt, type "del *.tmp /s" and "del *.chk /s". This command will delete any temporary files or scandisk error files on the hard disk drive.
Delete any software programs or games you are no longer using from MS-DOS or from Windows.
Missing Microsoft Windows .dll files
Cause:
A missing or corrupt .dll file can be caused by any of the below possibilities.
1. Another program was uninstalled that removed a .dll file that was required by another program or the operating system.
2. A program was installed that overwrote the .dll file with either an older version or a version that is incompatible with other programs causing .dll errors.
3. A bad installation of a program corrupted one or more files causing the .dll errors.
4. Another user or program maliciously or mistakenly deleted the .dll file or an associated file.
5. A hardware issue exists with the computer, such as a bad hard disk drive, causing the data on the drive to become corrupt, casing the .dll errors.
Answer:
This document is meant to be a solution for users who are encountering missing .dll errors or other error messages related to .dll files. Before trying the recommended resolutions to resolving these errors, we suggest if you're getting a single missing .dll error, that you search for that .dll file on Computer Hope.
For example, if you're getting an error similar to "Internet Explorer encountered an error in KERNEL32.DLL at 0137:BFF3191C", search for "kernel32.dll" to make sure a specific document has not been created for your issue. In some situations a .dll file error may be caused by a specific situation.
If the Computer Hope search does not return any results for your .dll file or you're encountering issues with several different .dll files, continue reading our recommendations for resolving your issue.
Downloading a .dll file
In some situations, it may be possible to download or copy a .dll file from another computer onto your computer to resolve the issue. However, because .dll error messages are almost always a more serious issue and/or replacing the missing .dll file with a replacement will cause additional errors or report additional missing files, we suggest you try the below suggestions first.
If you still wish to try to download or copy a missing .dll file, unfortunately, Computer Hope does not have a library of downloadable .dll files; however, there are several other sites that do offer this service.
Safe mode
If you're encountering .dll errors that are preventing you from getting into Windows, to troubleshoot the computer, boot the computer into Safe Mode.
If your computer boots normally and/or you're able to bypass the .dll errors and still operate Windows, you can continue following the below steps.
Microsoft Windows XP and Windows 2000 users
If you're a Microsoft Windows XP or Windows 2000 user, Microsoft has included some tools that can help resolve .dll file errors relatively easily; before trying any of the below recommendations you, may want to first try the below suggestions.
Windows XP users only
First, try restoring the computer back to an earlier date, this troubleshooting step is a quick and easy recommendation that can resolve a lot of issues encountered with Microsoft Windows computers
Windows XP and Windows 2000 users
Use the Windows XP SFC command to have windows scan and repair files; to run this command, follow the below steps. our Click Start
1. Click Run
2. Type "sfc /scannow" and press enter.
Once the above steps have been completed, Windows will verify that all protected windows files are intact.
Issue with .dll files only with a specific program
If you're encountering the missing, corrupt, or other errors relating to .dll files only when you attempt to open or run a program, it's likely an issue with that program. Thankfully, resolving program-specific errors can be much easier than operating system related .dll errors.
If the program you're attempting to run has worked in the past on your computer and has only recently started to get the .dll errors, reinstalling the program generating the errors will almost always resolve your problem.
Additionally, while reinstalling the program, it's also a good idea to check if updates or patches have been made available by the developer of your program.
Recently uninstalled program
If you have recently uninstalled a program on the computer, it is possible that the program may have removed a .dll file that is necessary for Windows or a Windows program to work properly.
If you've already tried the above recommendations, you may wish to reinstall the program to get whatever file has been deleted back on the computer. If this resolves your .dll error message and you wish to uninstall the program again, during the uninstall process, make sure that you click "No" or "No to all" when asked to delete a system file or any file that may be used by another program.
Recently installed program
If you have recently installed a program and after the installation began encountering your .dll error messages, we suggest you first check if updates are available for the program. In some situations, a program may need to be updated for it to work properly on your computer.
If no updates are available for the program, try uninstalling the program to resolve the issue. If this does correct your issue, we suggest you contact the developer of the program for additional support on getting the program installed on the computer without it causing errors.
Virus, spyware, or other malware installed on the computer causing your .dll error
It is possible for a virus, spyware, or other malware program to cause .dll errors; and therefore, we suggest users make sure to run a full virus and spyware scan on your computer.
Windows .dll error message or .dll errors when trying to do something within Windows and not a program
Microsoft Windows .dll errors or .dll error messages that occur when starting Windows or trying to do something within Windows, such as opening the Control Panel, can be more serious and unfortunately more difficult to resolve..
If running through these steps you encounter the same issues to resolve your .dll errors, it is likely you'll need to reinstall or erase everything and reinstall Windows to resolve your errors.
If issues continue after windows has been reinstalled or errors occur during the installation of Windows, it's possible that you may have a hardware issue that is the cause of all your problems.
A missing or corrupt .dll file can be caused by any of the below possibilities.
1. Another program was uninstalled that removed a .dll file that was required by another program or the operating system.
2. A program was installed that overwrote the .dll file with either an older version or a version that is incompatible with other programs causing .dll errors.
3. A bad installation of a program corrupted one or more files causing the .dll errors.
4. Another user or program maliciously or mistakenly deleted the .dll file or an associated file.
5. A hardware issue exists with the computer, such as a bad hard disk drive, causing the data on the drive to become corrupt, casing the .dll errors.
Answer:
This document is meant to be a solution for users who are encountering missing .dll errors or other error messages related to .dll files. Before trying the recommended resolutions to resolving these errors, we suggest if you're getting a single missing .dll error, that you search for that .dll file on Computer Hope.
For example, if you're getting an error similar to "Internet Explorer encountered an error in KERNEL32.DLL at 0137:BFF3191C", search for "kernel32.dll" to make sure a specific document has not been created for your issue. In some situations a .dll file error may be caused by a specific situation.
If the Computer Hope search does not return any results for your .dll file or you're encountering issues with several different .dll files, continue reading our recommendations for resolving your issue.
Downloading a .dll file
In some situations, it may be possible to download or copy a .dll file from another computer onto your computer to resolve the issue. However, because .dll error messages are almost always a more serious issue and/or replacing the missing .dll file with a replacement will cause additional errors or report additional missing files, we suggest you try the below suggestions first.
If you still wish to try to download or copy a missing .dll file, unfortunately, Computer Hope does not have a library of downloadable .dll files; however, there are several other sites that do offer this service.
Safe mode
If you're encountering .dll errors that are preventing you from getting into Windows, to troubleshoot the computer, boot the computer into Safe Mode.
If your computer boots normally and/or you're able to bypass the .dll errors and still operate Windows, you can continue following the below steps.
Microsoft Windows XP and Windows 2000 users
If you're a Microsoft Windows XP or Windows 2000 user, Microsoft has included some tools that can help resolve .dll file errors relatively easily; before trying any of the below recommendations you, may want to first try the below suggestions.
Windows XP users only
First, try restoring the computer back to an earlier date, this troubleshooting step is a quick and easy recommendation that can resolve a lot of issues encountered with Microsoft Windows computers
Windows XP and Windows 2000 users
Use the Windows XP SFC command to have windows scan and repair files; to run this command, follow the below steps. our Click Start
1. Click Run
2. Type "sfc /scannow" and press enter.
Once the above steps have been completed, Windows will verify that all protected windows files are intact.
Issue with .dll files only with a specific program
If you're encountering the missing, corrupt, or other errors relating to .dll files only when you attempt to open or run a program, it's likely an issue with that program. Thankfully, resolving program-specific errors can be much easier than operating system related .dll errors.
If the program you're attempting to run has worked in the past on your computer and has only recently started to get the .dll errors, reinstalling the program generating the errors will almost always resolve your problem.
Additionally, while reinstalling the program, it's also a good idea to check if updates or patches have been made available by the developer of your program.
Recently uninstalled program
If you have recently uninstalled a program on the computer, it is possible that the program may have removed a .dll file that is necessary for Windows or a Windows program to work properly.
If you've already tried the above recommendations, you may wish to reinstall the program to get whatever file has been deleted back on the computer. If this resolves your .dll error message and you wish to uninstall the program again, during the uninstall process, make sure that you click "No" or "No to all" when asked to delete a system file or any file that may be used by another program.
Recently installed program
If you have recently installed a program and after the installation began encountering your .dll error messages, we suggest you first check if updates are available for the program. In some situations, a program may need to be updated for it to work properly on your computer.
If no updates are available for the program, try uninstalling the program to resolve the issue. If this does correct your issue, we suggest you contact the developer of the program for additional support on getting the program installed on the computer without it causing errors.
Virus, spyware, or other malware installed on the computer causing your .dll error
It is possible for a virus, spyware, or other malware program to cause .dll errors; and therefore, we suggest users make sure to run a full virus and spyware scan on your computer.
Windows .dll error message or .dll errors when trying to do something within Windows and not a program
Microsoft Windows .dll errors or .dll error messages that occur when starting Windows or trying to do something within Windows, such as opening the Control Panel, can be more serious and unfortunately more difficult to resolve..
If running through these steps you encounter the same issues to resolve your .dll errors, it is likely you'll need to reinstall or erase everything and reinstall Windows to resolve your errors.
If issues continue after windows has been reinstalled or errors occur during the installation of Windows, it's possible that you may have a hardware issue that is the cause of all your problems.
Divide error
Note: This document also applies to the error messages "Divide by Zero", "Divide by 0" or "Divide Overflow" error messages.
Additional information:
The divide error messages are caused when the computer or software attempts run a process that attempts to perform a mathematical division by zero, which is an illegal operation. This error message could also be caused by a computer or software limitation or conflict with computer memory.
Cause:
This issue can be caused by any of the below possibilities.
1. Hardware / software incompatibility
2. Error with autoexec.bat / config.sys
3. Driver issue
4. Software issue
5. External Cache / 2nd level Cache
6. Improper calculation
7. Operating System issue
8. Hardware issue
Solution:
Hardware / software incompatibility
This issue can occur if software is being run on a computer that has hardware that is incompatible with the software. For example, this issue may occur with restore software designed for a specific computer and is being run on another computer or on the correct computer that has added hardware within it.
Ensure that the software that is being run on the computer is compatible with the computer and that the computer meets the system requirements and/or determine if there are updates or replacements to the software being used.
Error with autoexec.bat / config.sys
Users who are running Microsoft Windows 3.x can temporarily remark or remove any additional lines that may not be required in the autoexec.bat / config.sys
Users who are running Microsoft Windows 95 or Windows 98, it is recommended that they temporarily rename the autoexec.bat and config.sys to ensure that these files are not causing the issue. To do this, follow the below instructions:
1. Click Start / Shutdown and restart the computer in a MS-DOS mode.
2. Once at the MS-DOS mode, type:cd\ren autoexec.bat autoexec.ch ren config.sys config.ch
3. Once the files have been renamed, reboot the computer.
Note: if you are unable to get to a MS-DOS prompt or to Windows to rename or edit the files, boot the computer to a MS-DOS mode only.
Driver issue
If you are encountering a divide error within Windows, ensure that all computer hardware devices, such as the computer video card, sound card, network card or modem have the latest drivers and/or patches.
Software issue
If the divide error is occurring while in a computer game or software program and the above recommendations does not resolve your issue, ensure that all software patches and/or upgrades have been obtained and applied.
In addition, ensure that another program that may be running in the background, such as a Virus protection program, is not causing your issue by end tasking all third-party programs / TSRs.
External cache / 2nd level cache
If you are encountering the divide error in an older software program or game it can be caused by compatibility issues with External / 2nd level cache. Temporarily disabling this feature in CMOS may resolve your issue.
Improper calculation
If you are performing a calculation in any type of program and experience a divide error, ensure that the calculation being performed is possible. Some programs are not capable of verifying the accuracy of a calculation and may perform an illegal instruction.
However, many programs, such as Microsoft Excel, will generate an error such as #DIV!0 error indicating the formula or calculation is invalid or you are attempting to divide by zero.
Operating system issue
If you continue to experience a divide error while in Windows or in a particular software program and have followed each of the above recommendations, ensure that the issue is not being caused by the operating system by attempting to reinstall the operating system.
Hardware issue
Finally, if none of the above recommendations resolve or help to determine the cause of your issue it is possible that your computer may have a hardware issue. Generally, when a Divide Error is encountered because of hardware it is caused by an issue with the computer Processor (CPU).
Additional information:
The divide error messages are caused when the computer or software attempts run a process that attempts to perform a mathematical division by zero, which is an illegal operation. This error message could also be caused by a computer or software limitation or conflict with computer memory.
Cause:
This issue can be caused by any of the below possibilities.
1. Hardware / software incompatibility
2. Error with autoexec.bat / config.sys
3. Driver issue
4. Software issue
5. External Cache / 2nd level Cache
6. Improper calculation
7. Operating System issue
8. Hardware issue
Solution:
Hardware / software incompatibility
This issue can occur if software is being run on a computer that has hardware that is incompatible with the software. For example, this issue may occur with restore software designed for a specific computer and is being run on another computer or on the correct computer that has added hardware within it.
Ensure that the software that is being run on the computer is compatible with the computer and that the computer meets the system requirements and/or determine if there are updates or replacements to the software being used.
Error with autoexec.bat / config.sys
Users who are running Microsoft Windows 3.x can temporarily remark or remove any additional lines that may not be required in the autoexec.bat / config.sys
Users who are running Microsoft Windows 95 or Windows 98, it is recommended that they temporarily rename the autoexec.bat and config.sys to ensure that these files are not causing the issue. To do this, follow the below instructions:
1. Click Start / Shutdown and restart the computer in a MS-DOS mode.
2. Once at the MS-DOS mode, type:cd\
3. Once the files have been renamed, reboot the computer.
Note: if you are unable to get to a MS-DOS prompt or to Windows to rename or edit the files, boot the computer to a MS-DOS mode only.
Driver issue
If you are encountering a divide error within Windows, ensure that all computer hardware devices, such as the computer video card, sound card, network card or modem have the latest drivers and/or patches.
Software issue
If the divide error is occurring while in a computer game or software program and the above recommendations does not resolve your issue, ensure that all software patches and/or upgrades have been obtained and applied.
In addition, ensure that another program that may be running in the background, such as a Virus protection program, is not causing your issue by end tasking all third-party programs / TSRs.
External cache / 2nd level cache
If you are encountering the divide error in an older software program or game it can be caused by compatibility issues with External / 2nd level cache. Temporarily disabling this feature in CMOS may resolve your issue.
Improper calculation
If you are performing a calculation in any type of program and experience a divide error, ensure that the calculation being performed is possible. Some programs are not capable of verifying the accuracy of a calculation and may perform an illegal instruction.
However, many programs, such as Microsoft Excel, will generate an error such as #DIV!0 error indicating the formula or calculation is invalid or you are attempting to divide by zero.
Operating system issue
If you continue to experience a divide error while in Windows or in a particular software program and have followed each of the above recommendations, ensure that the issue is not being caused by the operating system by attempting to reinstall the operating system.
Hardware issue
Finally, if none of the above recommendations resolve or help to determine the cause of your issue it is possible that your computer may have a hardware issue. Generally, when a Divide Error is encountered because of hardware it is caused by an issue with the computer Processor (CPU).
Computer turns off without warning
Cause:
This issue could be caused by any of the below possibilities.
Heat related issue.
Hardware issue or error.
Computer virus.
Issue with operating system.
Other failing hardware
Answer:
Heat related issue
A computer that turns off without warning is often a heat related issue. Many computers today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets too hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing, this could indicate a fan may be failing in your computer.
You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other fans in the computer, you will need to either open the computer and make sure the fan are working (processor fan and case fans) and/or if your BIOS monitors the RPM of the fans, enter BIOS and make sure the BIOS does not report any errors.
While inside the computer it's also a good idea to verify the processor heatsink is properly connected by disconnecting and reconnecting the heatsink. If the processor heatsink is not properly it will not keep the processor cool causing the computer to overheat.
Users may also be able to determine how hot their computer is by onboard thermal sensors. If your computer comes equipped with these sensors, make sure your CPU is not running to hot.
Hardware issue or error
Any failing hardware component in your computer could cause your computer to unexpectedly turn off without warning. If you have recently attempted to add a new hardware device, remove that device to make sure it is not causing your issues.
Before attempting to remove any hardware, make sure you are not encountering this issue because of hardware conflicts by viewing Device Manager for errors.
If you have not recently installed any new hardware into the computer, the next best solution to determining if this is a hardware issue would be remove any hardware on the computer that is not needed. For example, remove your modem, network card, sound card, and any other expansion cards that are not needed for the computer to operate. Run the computer without these cards to see if they are the cause of your issue.
Computer virus
It's possible for your computer to be infected with a virus that is designed to shut down your computer or turn it off. If your computer seems to be turning off when executing a certain program at specific times in the day, it could be infected.
If you believe your computer may be infected with a virus or are uncertain if your computer is infected with a virus, make sure your virus scanner definitions are up to date.
Issue with operating system
If after following each of the above recommendations your computer still continues to reboot, it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case, please try the below steps.
1. Reboot the computer and enter CMOS setup as the computer is booting.
2. After you have loaded the computer in CMOS setup, let the computer sit.
If the computer does not turn off while letting the computer sit in CMOS, it is likely that you are in fact experiencing an issue with Microsoft Windows or your operating system and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows.
Other failing hardware
If after reinstalling your operating system, or during the installation of your operating system, your computer turns off abnormally, it is very likely that other hardware is failing in the computer. Often this is RAM, CPU, Motherboard, and/or Power Supply (in that order).
If you have extra available parts or have a friend or co-worker with a similar configuration that is willing to allow you to test their hardware in your computer, try swapping these parts to determine if they are at fault. Otherwise, you will need to have the computer serviced.
This issue could be caused by any of the below possibilities.
Heat related issue.
Hardware issue or error.
Computer virus.
Issue with operating system.
Other failing hardware
Answer:
Heat related issue
A computer that turns off without warning is often a heat related issue. Many computers today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets too hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing, this could indicate a fan may be failing in your computer.
You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other fans in the computer, you will need to either open the computer and make sure the fan are working (processor fan and case fans) and/or if your BIOS monitors the RPM of the fans, enter BIOS and make sure the BIOS does not report any errors.
While inside the computer it's also a good idea to verify the processor heatsink is properly connected by disconnecting and reconnecting the heatsink. If the processor heatsink is not properly it will not keep the processor cool causing the computer to overheat.
Users may also be able to determine how hot their computer is by onboard thermal sensors. If your computer comes equipped with these sensors, make sure your CPU is not running to hot.
Hardware issue or error
Any failing hardware component in your computer could cause your computer to unexpectedly turn off without warning. If you have recently attempted to add a new hardware device, remove that device to make sure it is not causing your issues.
Before attempting to remove any hardware, make sure you are not encountering this issue because of hardware conflicts by viewing Device Manager for errors.
If you have not recently installed any new hardware into the computer, the next best solution to determining if this is a hardware issue would be remove any hardware on the computer that is not needed. For example, remove your modem, network card, sound card, and any other expansion cards that are not needed for the computer to operate. Run the computer without these cards to see if they are the cause of your issue.
Computer virus
It's possible for your computer to be infected with a virus that is designed to shut down your computer or turn it off. If your computer seems to be turning off when executing a certain program at specific times in the day, it could be infected.
If you believe your computer may be infected with a virus or are uncertain if your computer is infected with a virus, make sure your virus scanner definitions are up to date.
Issue with operating system
If after following each of the above recommendations your computer still continues to reboot, it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case, please try the below steps.
1. Reboot the computer and enter CMOS setup as the computer is booting.
2. After you have loaded the computer in CMOS setup, let the computer sit.
If the computer does not turn off while letting the computer sit in CMOS, it is likely that you are in fact experiencing an issue with Microsoft Windows or your operating system and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows.
Other failing hardware
If after reinstalling your operating system, or during the installation of your operating system, your computer turns off abnormally, it is very likely that other hardware is failing in the computer. Often this is RAM, CPU, Motherboard, and/or Power Supply (in that order).
If you have extra available parts or have a friend or co-worker with a similar configuration that is willing to allow you to test their hardware in your computer, try swapping these parts to determine if they are at fault. Otherwise, you will need to have the computer serviced.
Issues relating to msgsrv32
Additional information:
Note: It is known that users may confuse msgsrv32 with msgrv32. While msgrv32 is a spelling error, it is related to this document.
The file Microsoft msgsrv32.exe or msgsrv32.dll is a file located in the C:\Windows\SYSTEM directory placed on the computer during the Windows installation. The description of this file is "Windows 32-bit VxD Message Server" and is responsible for such Windows tasks as:
Handle Plug and Play messages between various parts of the operating system.
Handle responses to and from setup programs.
Display the initial logon dialog box if a network is present or profiles are enabled.
Play the system startup and shutdown sounds.
Load the Windows drivers at startup and then unload them at shutdown.
Run the shell program.
Cause:
Errors or issues relating to msgsrv32 can be caused by any of the below possibilities.
Resource conflict or issue
TSRs or other running programs
Sound driver or sound card issues
Onboard sound or video issue
MIDI device or codec issues
Power Management or screensaver issue
Microsoft Find Fast related issue
Memory manager being used
Issue with shell
Computer virus or back orifice
Bad hardware
Solutions:
NOTE: If you are unable to boot into Windows because of the MSGSRV32 error, attempt to follow the below steps in Windows Safe Mode.
Resource conflict or issue
Before attempting any of the below recommendations, ensure that the computer has no conflicts or errors in Windows Device Manager. If conflicts or errors are present, it is highly recommended that they be fixed first, as they could be causing your issue.
TSRs or other running programs
If you are encountering the MSGSRV32 error when attempting to open a program or perform a particular task on a computer, verify programs or other TSRs are not causing your issues by End Tasking all TSRs and closing all programs before running or performing the task generating your MSGSRV32 error.
Sound driver or sound card issues
First, ensure that you have the correct audio devices in Multimedia by following the below steps:
Click Start / Settings / Control Panel double-click the multimedia icon.
Verify that the playback device is set to the audio device in the computer.
Second, verify that your sound card has the latest drivers and/or updates installed from the
computer or motherboard manufacturer (if onboard sound).
MIDI device or codec issues
Verify that the computer has the proper MIDI codec and that no more than 11 MIDI devices are installed. To check this, follow the below steps:
Click Start / Settings / Control Panel
Double-click the Multimedia icon
Select the Advanced or Devices tab
Click the + next to "MIDI Devices and Instruments"
Verify that the correct codec is installed according to the sound card installed in the computer. In addition, verify that no more than 11 MIDI devices are listed below this category.
If more than 11 MIDI devices are installed or the improper codec appears to be installed, remove the improper codec or one of the MIDI devices. Note: if MIDI Express XT driver is installed, you may also wish to remove this codec to help free up available space for additional MIDI devices.
Power Management or screensaver issue
If you are experiencing issues with MSGSRV32 after recovering from power management or when the computer has been idle for over 10 minutes, it is possible that your computer may have issues with Power Management. To attempt to resolve these issues, please try the below recommendations.
If any screensavers or CPU sharing programs such as SETI are running on the computer, temporally disable these programs to ensure they are not causing your issue.
If your issues persist, attempt to disable Power Management by clicking Start / Settings / Control Panel / Power. In the Power menu, disable or set the power settings to Off or Never. Once set, click ok or Apply and reboot the computer.
Microsoft Find Fast related issue
Ensure that Microsoft Find Fast is not being loaded in the startup group by clicking Start / Programs / Startup. If "Find Fast" or "Microsoft Find Fast" is listed, remove this program from automatically loading each time your computer boots; follow the below steps:
Click Start / Settings / Taskbar & Start Menu
Click Start Menu Programs tab
Click the Advanced button
Click the + next to Programs and then the + next to startup
Highlight the Find Fast icon and press the delete key on the keyboard.
Once removed, close out of all windows and reboot the computer to see if issue has been resolved.
Memory manager being used
If the computer has a memory manager installed such as QEMM, temporarily uninstall this program from the computer to ensure it is not causing your issue.
Issue with shell
If your are using a shell other than explorer.exe (standard Windows shell), it is possible that the msgsrv32 error is being encountered because of the third-party shell. Temporarily disable or remove the third-party shell and attempt to use the standard Windows explorer.
Computer virus or back orifice
Errors relating to msgsrv32 can be caused by computer viruses, and in some cases back orifice, which is a hack utility used to gain access to an individual's computer.
Verify that you have the latest updates for your computer virus scanner and that no viruses have been detected on your computer.
Other Software corruption
If you have attempted each of the above recommendations and your issue is not listed in the below specific MSGSRV32.DLL errors, it is possible your computer may have another type of software or data corruption causing the issue.
If you continue to experience issues it is recommended you format and reinstall the computer operating system.
Bad hardware
If after reinstalling the operating system you immediately continue to experience the MSGSRV32 errors, it is possible that the computer may have bad hardware. If your sound card is not an onboard sound card and you are familiar with ESD, you may want to consider temporarily physically removing the sound card or DVD decoder cards and see if the issue persists.
Specific MSGSRV32.DLL errors:
MSGSRV32.DLL caused a general protection fault in CM8330SB.DRVMSGSRV32.EXE caused a general protection fault in CM8330SB.DRVEXPLORER caused a general protection fault in CM8330SB.DRVIexplorer caused a general protection fault in CM8330SB.DRV
This issue is related to the C-Media 8330 sound card chipsets included in various computer sound cards and some modems. Verify with the sound card manufacturer, modem manufacturer, or, if you have an onboard sound card, the motherboard manufacturer, to see if any updated drivers or patches are available for your sound card / modem.
MSGSRV32 caused an invalid page fault in module Kernel32.dll during Microsoft Network (MSN) login or when attempting to open Internet Explorer or Microsoft Outlook
This issue may be encountered when the MSN password file is corrupt. To resolve this issue, follow the below instructions.
Click Start / Find / Files or Folders
In the Named field type:*.pwl
Verify that the Look in field is looking in the C: drive
Click Find Now
If files are found click Edit and click Select All.
Once all the files are highlighted, press the delete key.
Once the files have been deleted, reboot the computer, when the computer reboots, the pwl files should be recreated and you should then be able to log into MSN.
MSGSRV32 caused a general protection fault in KRNL386.EXE during windows install
This issue may be caused by a problem with the dblbuff.sys file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft.
When browsing or installing device drivers, one of the following error messages occurs:Msgsrv32 caused a General Protection Fault in module Kernel32Msgsrv32 caused an invalid page fault in Msgrv32.dllMSGSRV32 caused an invalid page fault in module Kernel32.dllMsgsrv32 caused a General Protection Fault in Msgsrv32.exe
This issue may be caused by a problem with the msgrv32.exe file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft.
Note: It is known that users may confuse msgsrv32 with msgrv32. While msgrv32 is a spelling error, it is related to this document.
The file Microsoft msgsrv32.exe or msgsrv32.dll is a file located in the C:\Windows\SYSTEM directory placed on the computer during the Windows installation. The description of this file is "Windows 32-bit VxD Message Server" and is responsible for such Windows tasks as:
Handle Plug and Play messages between various parts of the operating system.
Handle responses to and from setup programs.
Display the initial logon dialog box if a network is present or profiles are enabled.
Play the system startup and shutdown sounds.
Load the Windows drivers at startup and then unload them at shutdown.
Run the shell program.
Cause:
Errors or issues relating to msgsrv32 can be caused by any of the below possibilities.
Resource conflict or issue
TSRs or other running programs
Sound driver or sound card issues
Onboard sound or video issue
MIDI device or codec issues
Power Management or screensaver issue
Microsoft Find Fast related issue
Memory manager being used
Issue with shell
Computer virus or back orifice
Bad hardware
Solutions:
NOTE: If you are unable to boot into Windows because of the MSGSRV32 error, attempt to follow the below steps in Windows Safe Mode.
Resource conflict or issue
Before attempting any of the below recommendations, ensure that the computer has no conflicts or errors in Windows Device Manager. If conflicts or errors are present, it is highly recommended that they be fixed first, as they could be causing your issue.
TSRs or other running programs
If you are encountering the MSGSRV32 error when attempting to open a program or perform a particular task on a computer, verify programs or other TSRs are not causing your issues by End Tasking all TSRs and closing all programs before running or performing the task generating your MSGSRV32 error.
Sound driver or sound card issues
First, ensure that you have the correct audio devices in Multimedia by following the below steps:
Click Start / Settings / Control Panel double-click the multimedia icon.
Verify that the playback device is set to the audio device in the computer.
Second, verify that your sound card has the latest drivers and/or updates installed from the
computer or motherboard manufacturer (if onboard sound).
MIDI device or codec issues
Verify that the computer has the proper MIDI codec and that no more than 11 MIDI devices are installed. To check this, follow the below steps:
Click Start / Settings / Control Panel
Double-click the Multimedia icon
Select the Advanced or Devices tab
Click the + next to "MIDI Devices and Instruments"
Verify that the correct codec is installed according to the sound card installed in the computer. In addition, verify that no more than 11 MIDI devices are listed below this category.
If more than 11 MIDI devices are installed or the improper codec appears to be installed, remove the improper codec or one of the MIDI devices. Note: if MIDI Express XT driver is installed, you may also wish to remove this codec to help free up available space for additional MIDI devices.
Power Management or screensaver issue
If you are experiencing issues with MSGSRV32 after recovering from power management or when the computer has been idle for over 10 minutes, it is possible that your computer may have issues with Power Management. To attempt to resolve these issues, please try the below recommendations.
If any screensavers or CPU sharing programs such as SETI are running on the computer, temporally disable these programs to ensure they are not causing your issue.
If your issues persist, attempt to disable Power Management by clicking Start / Settings / Control Panel / Power. In the Power menu, disable or set the power settings to Off or Never. Once set, click ok or Apply and reboot the computer.
Microsoft Find Fast related issue
Ensure that Microsoft Find Fast is not being loaded in the startup group by clicking Start / Programs / Startup. If "Find Fast" or "Microsoft Find Fast" is listed, remove this program from automatically loading each time your computer boots; follow the below steps:
Click Start / Settings / Taskbar & Start Menu
Click Start Menu Programs tab
Click the Advanced button
Click the + next to Programs and then the + next to startup
Highlight the Find Fast icon and press the delete key on the keyboard.
Once removed, close out of all windows and reboot the computer to see if issue has been resolved.
Memory manager being used
If the computer has a memory manager installed such as QEMM, temporarily uninstall this program from the computer to ensure it is not causing your issue.
Issue with shell
If your are using a shell other than explorer.exe (standard Windows shell), it is possible that the msgsrv32 error is being encountered because of the third-party shell. Temporarily disable or remove the third-party shell and attempt to use the standard Windows explorer.
Computer virus or back orifice
Errors relating to msgsrv32 can be caused by computer viruses, and in some cases back orifice, which is a hack utility used to gain access to an individual's computer.
Verify that you have the latest updates for your computer virus scanner and that no viruses have been detected on your computer.
Other Software corruption
If you have attempted each of the above recommendations and your issue is not listed in the below specific MSGSRV32.DLL errors, it is possible your computer may have another type of software or data corruption causing the issue.
If you continue to experience issues it is recommended you format and reinstall the computer operating system.
Bad hardware
If after reinstalling the operating system you immediately continue to experience the MSGSRV32 errors, it is possible that the computer may have bad hardware. If your sound card is not an onboard sound card and you are familiar with ESD, you may want to consider temporarily physically removing the sound card or DVD decoder cards and see if the issue persists.
Specific MSGSRV32.DLL errors:
MSGSRV32.DLL caused a general protection fault in CM8330SB.DRVMSGSRV32.EXE caused a general protection fault in CM8330SB.DRVEXPLORER caused a general protection fault in CM8330SB.DRVIexplorer caused a general protection fault in CM8330SB.DRV
This issue is related to the C-Media 8330 sound card chipsets included in various computer sound cards and some modems. Verify with the sound card manufacturer, modem manufacturer, or, if you have an onboard sound card, the motherboard manufacturer, to see if any updated drivers or patches are available for your sound card / modem.
MSGSRV32 caused an invalid page fault in module Kernel32.dll during Microsoft Network (MSN) login or when attempting to open Internet Explorer or Microsoft Outlook
This issue may be encountered when the MSN password file is corrupt. To resolve this issue, follow the below instructions.
Click Start / Find / Files or Folders
In the Named field type:*.pwl
Verify that the Look in field is looking in the C: drive
Click Find Now
If files are found click Edit and click Select All.
Once all the files are highlighted, press the delete key.
Once the files have been deleted, reboot the computer, when the computer reboots, the pwl files should be recreated and you should then be able to log into MSN.
MSGSRV32 caused a general protection fault in KRNL386.EXE during windows install
This issue may be caused by a problem with the dblbuff.sys file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft.
When browsing or installing device drivers, one of the following error messages occurs:Msgsrv32 caused a General Protection Fault in module Kernel32Msgsrv32 caused an invalid page fault in Msgrv32.dllMSGSRV32 caused an invalid page fault in module Kernel32.dllMsgsrv32 caused a General Protection Fault in Msgsrv32.exe
This issue may be caused by a problem with the msgrv32.exe file. Microsoft has released a support fix for this issue, but to obtain the file you must contact Microsoft.
Windows restarts without warning
Cause:
This issue could be caused by any of the below possibilities.
Software issue or error.
Hardware issue or error.
Heat related issue.
Computer virus.
Issue with operating system.
Answer:
Software issue or error
Errors generated by software programs can cause a computer to reboot unexpectedly or without warning. If you are running Windows XP see the below section "For Windows XP users" before continuing.
If you are not running Windows XP or following the below steps still cause your computer to reboot without warning. Boot your computer into Safe Mode, and let the computer run in Safe Mode.
If the computer is still rebooting in Safe Mode the issue is likely not software related but something else, skip to the next section. If the computer is not rebooting in Safe Mode it is likely you have software related issue.
For Windows XP users
Windows XP is designed to automatically reboot each time an error occurs such as a BSoD. Although this may be nice for errors that do not occur often, users who have a re-occurring error may wish to identify the error to troubleshoot it. Below are the steps on how this feature can be disabled and enabled in Windows XP.
1. From the desktop right-click on My Computer.
2. Click the Properties option.
3. In the System Properties window click the Advanced tab.
4. In Advanced click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the Automatically restart check box.
6. Click Ok.
Now if the computer generates and error it should not automatically restart and enable you to display any errors your computer may be experiencing.
Hardware issue or error
Any failing hardware component in your computer could cause your computer to unexpectedly generate an error and/or reboot without warning. If you have recently attempted to add a new hardware device, remove that device to make sure it is not causing your issues.
Make sure you are not encountering any hardware conflicts by viewing Device Manager for errors.
New drivers can also cause this issue, if you have recently performed any hardware driver updates you may wish to try an earlier version of the drivers.
If you have updated drivers and removed any hardware that could be causing this issue and continue to experience random reboots, it's possible that the memory is bad in the computer.
Finally, hardware devices that are not installed properly in the computer can also cause random reboots. Make sure all the cables and expansion cards are connected properly to the computer. The best way to determine this is to disconnect and reconnect all cables and expansion cards.
Computer virus
Computer viruses such as the blaster virus are written to reboot your computer without warning. Usually these viruses will make the computer reboot ever 5, 10, 15 or 30 minutes after the computer has booted.
If you believe your computer may be infected with a virus or are uncertain if your computer is infected with a virus make sure your virus scanner definitions are up to date.
Heat related issue
Many computer today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets to hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing this could indicate a fan may be failing in your computer.
You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other fans in the computer you will need to either open the computer and make sure the fan are working (processor fan and case fan) and/or if your BIOS monitors the RPM of the fans enter BIOS and make sure the BIOS does not report any errors.
Users may also be able to determine how hot their computer is by onboard thermal sensors, if your computer comes equipped with these sensors make sure your CPU is not running to hot.
Issue with operating system
If after following each of the above recommendations your computer still continues to reboot it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case please try the below steps.
1. Reboot the computer and enter CMOS setup as the computer is booting.
2. After you have loaded the computer in CMOS setup let the computer sit.
If the computer does not reboot while letting the computer sit in CMOS it is likely that you are in fact experiencing an issue with Microsoft Windows and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows.
This issue could be caused by any of the below possibilities.
Software issue or error.
Hardware issue or error.
Heat related issue.
Computer virus.
Issue with operating system.
Answer:
Software issue or error
Errors generated by software programs can cause a computer to reboot unexpectedly or without warning. If you are running Windows XP see the below section "For Windows XP users" before continuing.
If you are not running Windows XP or following the below steps still cause your computer to reboot without warning. Boot your computer into Safe Mode, and let the computer run in Safe Mode.
If the computer is still rebooting in Safe Mode the issue is likely not software related but something else, skip to the next section. If the computer is not rebooting in Safe Mode it is likely you have software related issue.
For Windows XP users
Windows XP is designed to automatically reboot each time an error occurs such as a BSoD. Although this may be nice for errors that do not occur often, users who have a re-occurring error may wish to identify the error to troubleshoot it. Below are the steps on how this feature can be disabled and enabled in Windows XP.
1. From the desktop right-click on My Computer.
2. Click the Properties option.
3. In the System Properties window click the Advanced tab.
4. In Advanced click the Settings button under Startup and Recovery.
5. In the Startup and Recovery window uncheck the Automatically restart check box.
6. Click Ok.
Now if the computer generates and error it should not automatically restart and enable you to display any errors your computer may be experiencing.
Hardware issue or error
Any failing hardware component in your computer could cause your computer to unexpectedly generate an error and/or reboot without warning. If you have recently attempted to add a new hardware device, remove that device to make sure it is not causing your issues.
Make sure you are not encountering any hardware conflicts by viewing Device Manager for errors.
New drivers can also cause this issue, if you have recently performed any hardware driver updates you may wish to try an earlier version of the drivers.
If you have updated drivers and removed any hardware that could be causing this issue and continue to experience random reboots, it's possible that the memory is bad in the computer.
Finally, hardware devices that are not installed properly in the computer can also cause random reboots. Make sure all the cables and expansion cards are connected properly to the computer. The best way to determine this is to disconnect and reconnect all cables and expansion cards.
Computer virus
Computer viruses such as the blaster virus are written to reboot your computer without warning. Usually these viruses will make the computer reboot ever 5, 10, 15 or 30 minutes after the computer has booted.
If you believe your computer may be infected with a virus or are uncertain if your computer is infected with a virus make sure your virus scanner definitions are up to date.
Heat related issue
Many computer today are designed to turn off or automatically reboot if the computer, processor, or other device in your computer gets to hot. If you have heard any abnormal noises coming from your computer recently such as a high squealing this could indicate a fan may be failing in your computer.
You can first start by verifying the fan on the power supply is working by examining the back of the computer and seeing if the fan is moving and moving smoothly. For all other fans in the computer you will need to either open the computer and make sure the fan are working (processor fan and case fan) and/or if your BIOS monitors the RPM of the fans enter BIOS and make sure the BIOS does not report any errors.
Users may also be able to determine how hot their computer is by onboard thermal sensors, if your computer comes equipped with these sensors make sure your CPU is not running to hot.
Issue with operating system
If after following each of the above recommendations your computer still continues to reboot it is likely that you are experiencing a Microsoft Windows operating system related issue that cannot be explained. To help make sure this is the case please try the below steps.
1. Reboot the computer and enter CMOS setup as the computer is booting.
2. After you have loaded the computer in CMOS setup let the computer sit.
If the computer does not reboot while letting the computer sit in CMOS it is likely that you are in fact experiencing an issue with Microsoft Windows and it is recommend that if you have followed all of the above recommendations that you reinstall your version of Microsoft Windows.
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